Terms & Conditions

• Application of Terms and Conditions
• The Supplier shall supply and the Customer shall purchase the Goods and Services in accordance with the quotation / accepted order which shall be subject to these Terms and Conditions; and
• The Contract shall be to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Customer.
• Definitions and Interpretation
• In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• Unless the context otherwise requires, each reference in these Terms and Conditions to:
• “writing”, and any cognate expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
• a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
• “these Terms and Conditions” is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time;
• a Schedule is a schedule to these Terms and Conditions; and
• a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule.
• a “Party” or the “Parties” refer to the parties to these Terms and Conditions.
• The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
• Words imparting the singular number shall include the plural and vice versa.
• References to any gender shall include the other gender.

Sales and Service Terms

• The Supplier's employees or agents are not authorized to make any statements about the Goods or Services unless explicitly confirmed in writing by the Supplier. By entering into the Contract, the Customer agrees that they do not rely on, and waive any claims for breach of, any unconfirmed statements or representations.
• Any modifications to these Terms and Conditions will only be valid if documented in writing and agreed upon by authorized representatives of both the Customer and the Supplier.
• Promotional materials, price lists, and other documents provided by the Supplier regarding the Goods and Services are subject to change without notice and do not constitute binding offers to sell. A contract for the sale of Goods and Services will only be established when the Supplier has issued a quotation that serves as an offer, or has accepted the Customer’s order through one of the following, whichever occurs first:
  • The Supplier’s written acceptance,
  • Delivery of the Goods,
  • Provision of the Services, or
  • Issuance of the Supplier’s invoice.
• The Supplier reserves the right to correct any typographical, clerical, or other unintentional errors or omissions in any sales materials, quotations, price lists, order acceptances, invoices, or other documents, without assuming liability.

The Goods

• An order placed by the Customer will not be considered accepted by the Supplier unless and until it is confirmed in writing by an authorized representative of the Supplier.
• The specification of the Goods will be as outlined in the Supplier’s sales materials unless the Customer's order specifically includes variations, which the Supplier accepts. Goods will only be supplied in the minimum quantities specified in the Supplier's price list or in multiples of those units. Orders placed for quantities outside these limits will be adjusted accordingly.
• Any illustrations, photographs, or descriptions in catalogues, brochures, price lists, or other documents issued by the Supplier are for guidance purposes only and are not binding on the Supplier.
• The Supplier does not provide flame-retardant fabrics or materials in the Goods unless explicitly requested by the Customer. The Customer is responsible for ensuring proper fire safety precautions are in place at their premises.
• The Supplier reserves the right to alter the specification of the Goods to comply with applicable safety or regulatory requirements, or in the case of Goods supplied to the Customer's specifications, as long as these changes do not materially affect their quality or performance.
• Once an order has been accepted by the Supplier, it cannot be canceled by the Customer unless the Supplier agrees in writing. In such cases, the Customer agrees to fully indemnify the Supplier for any losses (including lost profits), costs (including labor and materials used), damages, charges, and expenses incurred as a result of the cancellation.
• The Supplier is not responsible for any additional costs incurred by the Customer until the Goods have been delivered and verified for accuracy against the order. It is advised that the Customer does not arrange installation until the Goods have been checked.
• The Customer is responsible for any damage caused to the Goods, including damage from cleaning, altering, or similar actions.
• For blinds larger than 4.5 meters, ongoing maintenance is required to ensure that the wires remain tight.

The Services

• The Supplier will perform the Services identified in the quotation or accepted order with reasonable care and skill.
• The Supplier will make reasonable efforts to fulfill its obligations under the Contract, but the completion of these obligations will not be subject to strict timelines.
• The measuring and installation services are subcontracted to a third party, and Easy Lantern Blinds accepts no liability for any additional costs or damages arising from these services.
• The installation service is provided with the assumption that the installation area is in good condition and that the surface where the goods will be fixed is level and suitable for proper installation.

Price

• The price for the Goods and Services will be determined by the Supplier at the time of acceptance of the Customer’s order or as otherwise agreed in writing between the Supplier and the Customer.
• If the Supplier has provided a price quotation for the Goods, the quoted price will remain valid for 14 days, or a shorter period if specified by the Supplier.
• The Supplier reserves the right to increase the price of the Goods and/or Services at any time before delivery or provision by giving written notice to the Customer. This price adjustment may occur due to factors beyond the Supplier’s control, including but not limited to fluctuations in exchange rates, changes in currency regulations, duty adjustments, significant increases in labor or material costs, changes requested by the Customer in delivery dates, quantities, or specifications, or delays caused by the Customer’s instructions or failure to provide adequate information.
• Unless stated otherwise in the quotation, accepted order, or price list, and unless specifically agreed in writing, all prices include the Supplier's charges for packaging and transportation.
• The stated price excludes any applicable taxes, such as value-added tax (VAT), excise, sales taxes, or other similar levies imposed by any relevant authority in relation to the Goods and Services, which the Customer will be responsible for paying in addition to the stated price.
• Discount codes and sales promotions apply only to the blind itself and do not apply to the measuring and installation service or to any accessories, including but not limited to batteries, chargers, solar packs, mains power plugs, motors, handsets, etc.
• If the Supplier's installers are required to enter an area where parking fees, congestion charges, or Ultra Low Emission Zone (ULEZ) charges apply, the Customer will be responsible for covering these additional costs.

Payment

• Payment is required in full at the time the order is placed.
• If the Customer chooses to cancel the order and request a refund, a full refund will be issued minus any bank charges or fees incurred by the Supplier, provided that the cancellation occurs within 24 hours of placing the order via the online ordering system.

Delivery and Performance

• The Goods will be delivered by the Supplier to the location specified in the quotation or accepted order within the United Kingdom.
• The Delivery Date provided is an estimate and is not a guaranteed timeframe unless explicitly agreed upon by the Supplier in writing. The Goods may be delivered before the stated Delivery Date.
• If the Customer fails to accept delivery of the Goods, or any part of them, on the Delivery Date, the delivery company's terms and conditions will take precedence over those of Lantern Roof Blinds Ltd. The Customer will need to coordinate directly with the delivery company to rearrange delivery and will be responsible for any additional costs incurred due to this delay.
• From the Commencement Date, the Supplier will provide the Services specified in the quotation or accepted order in exchange for the agreed price.
• Upon receiving the delivery, the Customer should inspect the Goods immediately. The Supplier will not accept liability for damages if the Customer does not inform the Supplier in writing within 72 hours of receipt. If the packaging or items are damaged, they must be signed for as “DAMAGED” with the courier. No other description will be accepted. Additionally, the Customer should verify that all parts, including any batteries, solar panels, or chargers, are included. Any missing items must be reported within this timeframe; otherwise, the Customer will be responsible for ordering replacements.
• It is recommended to allow a few days between the delivery of the blinds and any other works being done around the installation area (e.g., by electricians, painters, decorators, floor layers, etc.).
• The estimated delivery time is approximately 3-5 weeks from the point of order.

Non-Delivery of Goods and Services

• If the Supplier fails to deliver the Goods or provide the Services on the agreed Delivery Date (or Commencement Date, as applicable), except for reasons beyond the Supplier's control or due to the fault of the Customer or its carrier, the Supplier will not be liable for the delay in delivery.

Risk

• The risk of damage to or loss of the Goods will pass to the Customer at the following points:
  • For Goods to be collected from the Supplier’s premises, when the Supplier notifies the Customer that the Goods are ready for collection;
  • For Goods to be delivered to a location other than the Supplier’s premises, at the time of delivery, or if the Customer wrongfully fails to accept delivery, when the Supplier tenders the delivery;
  • For Goods being installed by the Supplier, when the Supplier informs the Customer that the installation is complete.

Assignment

• The Supplier may transfer or assign the Contract, or any part of it, to any individual, firm, or company without requiring the Customer's consent.
• The Customer may not assign or transfer the Contract, or any part of it, without the prior written consent of the Supplier.

Defective Goods

• If any of the Goods are defective upon delivery, and the Customer either lawfully refuses delivery of the defective Goods or signs for the delivery as “condition and contents unknown” and subsequently notifies the Supplier of the defect in writing within 72 hours of delivery, the Supplier will, at its discretion:
  • Repair or replace the defective Goods within 21 business days of receiving the Customer’s notice; or
  • Refund the Customer the price of the defective Goods (or parts thereof, as applicable). The Supplier will have no further liability to the Customer in this regard, and the Customer cannot reject the Goods if delivery is not refused or proper notice is not provided as outlined above.
• No Goods may be returned to the Supplier without prior written agreement. If the Supplier agrees to the return of Goods, any Goods deemed defective in quality or condition that would not have been evident on inspection will either be replaced free of charge, or the Supplier may, at its discretion, refund or credit the Customer for the defective Goods. In such cases, the Supplier will have no further liability to the Customer.
• The Supplier is not liable for any defects resulting from normal wear and tear, willful damage, negligence, exposure to normal conditions, failure to follow the Supplier's instructions (whether oral or written), misuse, unauthorized alterations, or any other act or omission by the Customer, its employees, agents, or any third party.
• Goods returned by the Customer (other than defective Goods) and accepted by the Supplier may be credited to the Customer at the Supplier’s sole discretion, but the Supplier is under no obligation to do so.
• Except as expressly stated in these Terms and Conditions, and where Goods are sold under a consumer sale, all warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent allowed by law.
• The Customer is responsible for ensuring that any use or sale of the Goods complies with all applicable statutory requirements and is carried out according to the Supplier’s instructions or any relevant governmental or regulatory authority. The Customer will indemnify the Supplier against any loss, liability, or damage resulting from the Customer’s failure to comply with this condition.
• This clause does not affect statutory rights. Consumer Customers (not businesses) who purchase Goods or Services online or via distance methods have a statutory right to reject the Goods or Services within 14 days, provided the Customer has not agreed for the work to begin immediately.
• Notwithstanding any other provisions of these Terms and Conditions (but subject to clause 14.6), the Supplier is not liable for any defect or warranty obligation where the Goods have been used for purposes other than those recommended by the Supplier, or if the Customer has ignored installation, usage, or maintenance instructions, including where the Goods have been connected to an unsuitable power source, installed incorrectly, or subjected to unauthorized modifications or components. The Supplier is also not responsible for damage caused by negligence, theft, loss, or natural disasters, such as fires, floods, lightning, or other events beyond the Supplier’s control (as described in clause 17 below – Force Majeure).
• Unless the defect is due to installation, manufacturing defects are not covered by the installation guarantee. In such cases, the blind will need to be uninstalled and reinstalled either by the Customer or at the Customer's expense.

Warranties

• The blinds (including fabric, components, and accessories) are covered by a 12-month warranty starting from the date your order is delivered or installed (if the installation option is selected).
• The motor comes with a 5-year warranty, effective from the date your order is delivered or installed (if the installation option is selected).

Exclusions from Installation Guarantee

• Please note that the installation guarantee does not cover issues arising from wall shrinkage, warping, or structural irregularities, including but not limited to uneven surfaces or "wonky walls." These factors are beyond our control and may affect the installation process. We recommend addressing any underlying structural concerns before installation to achieve the best results.

Liability

• The Supplier will not be liable for any loss of profit, indirect, special, or consequential loss, damage, costs, expenses, or other claims (whether caused by the Supplier’s employees, agents, or otherwise) arising out of or in connection with the supply of the Goods and Services, except as explicitly stated in these Terms and Conditions.
• All warranties, conditions, and other terms implied by statute or common law (except for those implied by section 12 of the Sale of Goods Act 1979) are excluded from the Contract to the fullest extent permitted by law.
• The Customer shall indemnify the Supplier against all damages, costs, claims, and expenses arising from loss or damage to any equipment (including that of third parties) caused by the Customer, its agents, or employees.
• If the Customer consists of two or more persons, this expression will apply to each of them individually and collectively. All obligations of the Customer are joint and several obligations of those persons.
• The Supplier will not be liable to the Customer or deemed in breach of these Terms and Conditions due to any delay or failure to perform any obligation if such delay or failure is caused by factors beyond the Supplier’s reasonable control.
• Nothing in these Terms and Conditions excludes or limits the Supplier’s liability for:
  • Death or personal injury caused by the Supplier’s negligence;
  • Any matter that it would be illegal for the Supplier to exclude or attempt to exclude its liability;
  • Fraud or fraudulent misrepresentation.
• Subject to the provisions of this clause:
  • The Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, arising in connection with the performance of the Contract, shall be limited to the Contract Price.
  • The Supplier will not be liable for any pure economic loss, loss of profit, loss of business, depletion of goodwill, or consequential claims arising from or in connection with the Contract.

Confidentiality, Data Protection, and Intellectual Property

Each Party agrees that, unless authorized in writing by the other Party or as provided under Clause 15.2, it will:

• Keep all Confidential Information confidential;
• Not disclose any Confidential Information to any other party;
• Not use Confidential Information for any purpose other than as outlined in these Terms and Conditions and the Contract;
• Not make copies, record, or part with possession of any Confidential Information;
• Ensure that none of its directors, officers, employees, agents, or advisers engages in any action that would breach these confidentiality obligations.

Information

• Either Party may disclose Confidential Information to:
  • Any subcontractor or supplier of that Party;
  • Any governmental or regulatory authority;
  • Any employee or officer of that Party or any of the aforementioned persons or entities. This disclosure is only to the extent necessary for purposes under these Terms and Conditions or as required by law. In each case, the disclosing Party must inform the recipient that the information is confidential and, unless the disclosure is to a regulatory body or employee of such body, obtain a written undertaking from the recipient to maintain the confidentiality of the information and use it solely for the intended purposes.
• Either Party may also use Confidential Information or disclose it to others to the extent that it becomes public knowledge, through no fault of the disclosing Party, without revealing any part of the Confidential Information that remains non-public.
• These confidentiality obligations shall continue even after the termination of the Contract for any reason.
• The Customer must comply with any reasonable data protection policies provided by the Supplier and handle all personal data in accordance with applicable data protection laws, including the Data Protection Act 2018 and UK GDPR. The Customer shall not send personal data to the Supplier unless it is legally entitled to do so under these laws.
• The Supplier retains ownership of all intellectual property rights in the Goods, any manuals, documents, and any intellectual property developed in the course of providing the Services. The Customer may not register any intellectual property rights over the Supplier’s products, names, or materials. The Supplier may use the Customer’s name on its website to indicate that it has provided Goods and/or Services to the Customer.

Communications

• All notices under these Terms and Conditions and the Contract must be in writing and will be deemed duly given if signed by an authorized officer of the Party giving the notice.
• Notices will be deemed duly given:
  • When delivered by courier or messenger (including registered mail) during the recipient's normal business hours;
  • When sent by fax or email, provided a successful transmission report or return receipt is generated;
  • On the fifth business day after mailing by national ordinary mail, postage prepaid;
  • On the tenth business day after mailing by airmail, postage prepaid.
• Notices should be sent to the most recent address, email, or fax number provided by the other Party.

Force Majeure

• Neither Party will be liable for any delay or failure to perform obligations due to causes beyond their reasonable control, such as power failures, Internet Service Provider failures, industrial actions, civil unrest, fire, floods, storms, earthquakes, terrorism, acts of war, governmental actions, or other events beyond their control.

Waiver

• Failure by either Party to enforce any provision of these Terms and Conditions or the Contract does not constitute a waiver of the right to enforce that provision later, nor does it waive any prior or subsequent breach.

Severance

• If any provision of these Terms and Conditions or the Contract is found to be unlawful, invalid, or unenforceable, that provision will be severed from the rest of the Terms and Conditions or Contract. The remaining provisions will continue to be valid and enforceable.

Third Party Rights

• No person who is not a Party to the Contract will have any rights under the Contracts (Rights of Third Parties) Act 1999.

Law and Jurisdiction

• These Terms and Conditions and the Contract (including any non-contractual matters or obligations arising from or related to them) are governed by and construed in accordance with the laws of England and Wales.
• Any dispute, controversy, proceeding, or claim relating to these Terms and Conditions or the Contract (including non-contractual matters or obligations) will be subject to the exclusive jurisdiction of the courts of England and Wales.